Online Shopper Policies

Return Policy
If you are not satisfied with your purchase, please contact us immediately (within 7 days of receipt due to the perishable nature of most of our products).  If you would like to return something, please contact us first so we can take the appropriate action: customerservice@yorksnuthouse.com

Shipping Policy
All shipments will be sent via FedEx from our facility in Charlotte, North Carolina. Orders will be shipped next day. Large orders may take longer, if so, we will contact you. Orders placed on Saturday and Sunday will ship the following Monday. Also, orders placed with meltable items may need to be held in order to not be in transit over a weekend.  Currently we cannot offer service to PO Box addresses.  We will send you a tracking number as soon as your order is processed. We ship only within the 48 contiguous US States. Sales tax is included in product price.

Flat Rate Shipping Charges are as follows:

Out of Stock Merchandise
If we are out of stock on an item, we will hold your order and contact you for instructions.

Guarantee
If you are not satisfied, please contact us at   customerservice@yorksnuthouse.com
Our Retail Store is also open Monday – Friday, 9am to 5pm EST for assistance.

Perishable Items
We do not ship meltable items on Thursday or Friday if delivery cannot be made before the weekend.  The shipment will go on Monday.

Privacy Policy
We want to protect your privacy. Truly Good Foods maintains a strict “no-spam” policy. Your e-mail address or mailing address will not be sold or rented to a third party. Any information gathered for you is to process your order and payment. We may use your information for future marketing efforts, but you will always have the opportunity to opt out of those emails. You will not be spammed.

Contact Us
As mentioned in the Return Policy and our Guarantee, if you have problems with a specific order, please contact us at customerservice@yorksnuthouse.com

How did you like our products?  Would you like to post a testimonial?
Please send comments to customerservice@yorksnuthouse.com